Terms and Conditions of Sale

The owner of the online store numami.com (hereinafter referred to as the "Online Store") is Nordic Seaweed Solutions OÜ (registry code 12795453).

Validity of Contract of Sale, Product and Price Information

These Terms and Conditions apply to purchases made through the Online Store.

Product prices are displayed next to each product. Shipping costs are added to the product price and are displayed during checkout before the order is finalized.

Product information is presented on the respective product pages of the Online Store.

All prices are displayed in the currency selected by the customer and may include applicable taxes depending on the customer's location.

Placing an Order

To place an order, add the desired products to the shopping cart, complete the required information fields, select a delivery method, and proceed to payment.

Orders may be paid using the payment methods available during checkout.

The personal data necessary for processing payments is transferred to authorized payment service providers.

The sales contract enters into force when payment has been successfully received.

If the Online Store is unable to fulfill an order due to stock shortages, pricing errors, or any other reason, the customer will be notified as soon as possible and all payments received will be refunded without undue delay, but no later than 14 calendar days after the customer has been informed.

Delivery

Products are shipped to countries and regions available during checkout.

Shipping costs are displayed before the order is finalized.

Estimated delivery times depend on the destination, shipping method, customs procedures, carrier operations, and other circumstances beyond the Online Store's control.

Delivery times provided by the Online Store are estimates and are not guaranteed.

If a parcel is returned to the Online Store because the customer failed to collect it, provided incorrect delivery information, refused delivery, or was otherwise unavailable to receive the shipment, the customer may be responsible for additional shipping costs required to resend the order.

Right of Withdrawal (EU Consumers)

Consumers residing within the European Union have the right to withdraw from a purchase within 14 days of receiving the goods, in accordance with applicable consumer protection legislation.

To exercise this right, the customer must notify the Online Store by email at info@numami.com before the end of the withdrawal period.

For food products, supplements, seaweed products, smoothie mixes, mushroom extracts, salts, and other consumable goods, the right of withdrawal only applies to products that remain unopened, unused, and in their original packaging.

Additional information regarding returns, refunds, cancellations, damaged goods, and withdrawal rights is available in the Refund Policy.

Returns and Refunds

Returns, refunds, cancellations, damaged goods claims, defective products, and EU withdrawal rights are governed by the Refund Policy published on this website.

In the event of any inconsistency between these Terms and the Refund Policy, the Refund Policy shall prevail regarding returns and refunds.

Personal Data and Direct Marketing

The Online Store processes personal data in accordance with its Privacy Policy.

Personal data may be used to process orders, arrange deliveries, provide customer support, fulfill legal obligations, and, where consent has been given, send marketing communications.

Customers may withdraw consent to marketing communications at any time by following the unsubscribe instructions provided in marketing messages or by contacting customer support.

Intellectual Property

All content published on the Online Store, including text, graphics, images, logos, product descriptions, and website design elements, is protected by applicable intellectual property laws and may not be copied, reproduced, distributed, or used without prior written permission, except as permitted by law.

Limitation of Liability

The Online Store shall not be liable for delays, interruptions, or failures to perform its obligations caused by circumstances beyond its reasonable control, including but not limited to carrier delays, customs procedures, natural disasters, technical failures, government actions, labor disputes, or force majeure events.

Nothing in these Terms shall limit any consumer rights that cannot be excluded under applicable law.

Complaints and Dispute Resolution

Any complaints relating to purchases made through the Online Store should be submitted to:

Nordic Seaweed Solutions OÜ
Email: info@numami.com
Phone: +372 5174294

The Online Store will make reasonable efforts to resolve disputes through negotiation.

Consumers residing within the European Union may also contact the competent consumer dispute resolution body in their country of residence.

Consumers in Estonia may contact the Consumer Disputes Committee (Tarbijavaidluste komisjon).

Governing Law

These Terms and Conditions shall be governed by the laws of the Republic of Estonia, unless mandatory consumer protection laws of the customer's country of residence provide otherwise.