Refund policy

Numami Organics Refund Policy

At Numami Organics, we are committed to ensuring your satisfaction with our premium powders, seaweed products, mushroom extracts, salts, and smoothie mixes. While we strive for perfection in every package, we understand that issues may occasionally arise. This policy explains how refunds, replacements, returns, and cancellations are handled.

Amazon Purchases (Global)

Damaged or Defective Packages

If you received a damaged or defective package purchased through Amazon, please note that Amazon is responsible for refunds and replacements as part of their A-to-Z Guarantee Protection.

Contact Amazon First

Since Amazon is the retailer for orders placed through their platform, the fastest way to resolve issues related to damaged, defective, or incorrect products is through Amazon Customer Support.

You can go to:

Amazon Account → Your Orders → Contact Customer Service

and explain the issue with your order.

For damaged food products, it may be helpful to mention that:

  • The packaging was compromised during delivery.
  • The product is a food item and cannot be safely used.
  • The contents may have been exposed to air, moisture, or contamination.
  • Photos can be provided if requested.

Amazon will review the request and determine the appropriate resolution according to their policies.

Amazon's Responsibility

As the retailer, Amazon handles payments, shipping, delivery issues, returns, and refunds for orders placed through their platform. Unfortunately, we cannot issue refunds or replacements directly for Amazon orders.

Need Help?

If Amazon is unable to assist, please contact us at info@numami.com with your order details and we will do our best to help.

Amazon Purchases: I Am Not Happy With the Product

Every product we offer is made with care using natural ingredients. Personal preferences vary, and taste, texture, and aroma can be subjective. If you have concerns about a product, please contact us. We value the opportunity to help and answer any questions.

Important Note on Food Products on Amazon

Amazon has restrictions on returns for food, supplement, and health-related products due to safety concerns. We recommend reporting any issues to Amazon as soon as possible after receiving your order.

Numami.com Purchases (Global)

Shipping Damage Claims

Please inspect your order promptly upon delivery.

If your package arrives visibly damaged during shipping, please contact us within 48 hours of delivery and provide:

  • Your order number

  • Photos of the outer packaging

  • Photos of the damaged product

  • Photos of the shipping label (if available)

Claims reported after 48 hours may be more difficult to verify and may not be eligible for a refund or replacement.

Damaged or Defective Products

If your product arrives damaged or defective, please contact us within 14 days of delivery. Once approved, we will provide a replacement or refund at no additional cost.

Incorrect or Missing Items

If your order is incorrect, incomplete, or contains missing items, please notify us within 14 days of delivery.

Quality Concerns

If you believe there is a quality issue with a product, please contact us within 14 days of delivery.

We may request photographs, batch numbers, packaging information, or additional details before approving a refund or replacement.

Natural Product Variations

Numami products are made from natural ingredients.

Variations in taste, aroma, color, texture, particle size, moisture content, mineral content, iodine content, and nutritional values may occur between harvests and production batches.

Such natural variations do not constitute a product defect and are not grounds for a refund.

Health and Wellness Disclaimer

Individual experiences and results may vary. Numami Organics does not guarantee any specific health, nutritional, or wellness outcomes from the use of its products.

Proof of Purchase

All refund, replacement, and return requests must be associated with a valid order number or proof of purchase.

Delivered Orders

If carrier tracking indicates that an order has been delivered, additional verification may be required before a refund or replacement is approved for claims of non-delivery.

Refused Deliveries

Orders refused by the customer after shipment may be subject to return shipping costs, customs fees, carrier charges, and other expenses incurred during the return process. These amounts may be deducted from any refund issued.

Refund Process

Contact Us

Reach out to our customer support team at info@numami.com or via our contact form.

Please include:

  • Your order number

  • Description of the issue

  • Relevant photographs when applicable

Evaluation

Our team will review your request and typically respond within 3–5 business days.

We may request additional information if needed.

Resolution

Once approved, we will process a refund or send a replacement product.

Refunds are typically issued to the original payment method within 7–10 business days.

Replacement shipments will receive tracking information when dispatched.

Return Policy

Non-Returnable Items

Due to food safety and hygiene requirements, we cannot accept returns of:

  • Opened products

  • Used products

  • Consumed products

  • Partially consumed products

Only unopened and unused products may be eligible for return.

To be eligible for a return, products must be unopened, unused, and returned in their original packaging.

We reserve the right to refuse returns of products that show signs of opening, use, contamination, moisture exposure, improper storage, heat damage, or other deterioration occurring after delivery.

Because food products are sensitive to storage conditions, we cannot verify how products have been stored after delivery and therefore cannot accept returns of opened products.

Return Shipping

For eligible returns, customers are responsible for return shipping costs unless the product is damaged, defective, or supplied incorrectly.

Please contact us before returning any products.

EU Customers – Right of Withdrawal (EU Only)

If you are purchasing as a consumer within the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order without providing a reason.

To exercise this right, please contact us at info@numami.com within 14 days of receiving your order.

Due to food safety and hygiene requirements, opened food products, powders, seaweed products, smoothie mixes, supplements, mushroom extracts, salts, and other consumable goods cannot be returned once opened.

Only unopened and unused products are eligible for withdrawal and return.

Customers are responsible for return shipping costs unless the product is damaged, defective, or supplied incorrectly.

This does not affect any additional consumer rights provided under applicable law.

Replacement Limitations

In cases where a replacement product has already been provided for a specific issue, additional replacement requests for the same issue may be declined.

Refund Exceptions

We reserve the right to decline a refund, replacement, or return request if:

  • The request is made beyond the applicable reporting period.

  • The product has been opened, consumed, used, or partially used (unless defective).

  • The issue results from improper storage, misuse, mishandling, or failure to follow product instructions.

  • Required supporting information or photographs are not provided.

  • The claim cannot be reasonably verified.

Need Assistance?

For any questions or guidance, our team is here to help.

Email: info@numami.com

For Amazon purchases, you may also use the "Contact Seller" option in Your Orders.

Thank you for choosing Numami Organics. We value your trust and will always do our best to ensure a fair and positive customer experience.