Numami Organics Refund Policy

At Numami Organics, we are committed to ensuring your satisfaction with our premium powders and smoothie mixes. While we strive for perfection in every package, we understand that issues may arise during delivery. Below is our refund policy, along with important information about purchases made through Amazon.

Amazon Purchases: Damaged or Defective Packages

If you received a damaged or defective package purchased through Amazon, please note that Amazon is responsible for refunds and replacements as part of their A-to-Z Guarantee Protection.

Here’s what to do:

Contact Amazon First

Log in to your Amazon account, navigate to Your Orders, select the affected product, and choose the appropriate option to report an issue (e.g., “Item damaged during shipping”).

Amazon will process your request for a refund or replacement.

Amazon's Responsibility

As the retailer, Amazon handles all issues related to shipping and delivery for orders placed through their platform. Unfortunately, we cannot issue refunds or replacements directly for Amazon damaged or defective packages.

Need Help?

If Amazon is unable to assist, please contact us at info@numami.com with your order details, and we will guide you in navigating their refund process.

Amazon Purchases: I am simply not happy with the Product

Every product we offer is made with care, using natural ingredients. We understand that personal preferences vary—what one person loves, another may not. If you’re unsure about a product or have any concerns, please reach out to us—we truly value the chance to make things right.

 

Numami.com Purchases

Damaged or Defective Products

If your product arrives damaged or defective, please contact us within 30 days of delivery. We’ll happily provide a full refund or a replacement at no extra cost.

Incorrect Orders

If your order is incorrect or incomplete, let us know within 30 days of delivery. We will promptly correct the issue by sending the correct item or completing the missing items without any additional charges.

Unsatisfactory Quality

If you are unsatisfied with the quality of your purchase, contact us within 30 days of delivery. We will evaluate your concern and, if the product does not meet our quality standards, offer a refund or an exchange.

Refund Process

Contact Us

Reach out to our customer support team at info@numami.com or via our contact form on our website. Please include your order number, a description of the issue, and photos of the product.

Evaluation

Our team will review your request and respond within 3-5 business days. If needed, we may request additional information or photos to understand the issue better.

Resolution

Once approved, we will process your refund or send a replacement. Refunds will be issued to your original payment method within 7-10 business days. If we send a replacement, a tracking number will be provided when it ships.

Return Policy

Non-Returnable Items

Due to the nature of our products, we cannot accept returns of opened or used items. Only unopened and unused products are eligible for return.

Return Shipping

For returns of unopened and unused products, customers are responsible for the return shipping costs. Please contact us before returning any items to receive detailed instructions.

Refund Exceptions

We reserve the right to decline a refund or replacement if:

• The request is made beyond 30 days of delivery.

• The product is opened or used (unless defective).

• The issue arises due to misuse or mishandling of the product.

Need Assistance?

For any questions or guidance, our team is here to help:

Email: info@numami.com

Amazon Messaging: Use the “Contact Seller” option in Your Orders.

Thank you for choosing Numami Organics. We value your trust and will always work with you to ensure your satisfaction!

Common Questions About Amazon Refunds

Why can't Numami issue a refund for Amazon orders?

When you buy from Amazon, they handle all payments, shipping, and returns. They are the retailer, and their policies apply.

How do I start a refund request with Amazon?

Go to Your Orders in your Amazon account, select the affected item, and click “Request Refund.”

What if Amazon denies my request?

Contact us, maybe we can help.

Important Note on Food Products on Amazon

Amazon has restrictions on returns for food and health products due to safety concerns. This is why it is essential to report the issue directly to Amazon immediately upon receiving a damaged product.